Refund policy

How to Exchange a Product?

Please visit this link:

https://2segypt.com/a/returns

Exchange Steps:

1. Enter the phone number or email used to place the order
2. Enter the order number
3. Once your order appears, mark the items you want to exchange or return
4. If you want to exchange, select Exchange
5. If you want a refund, select Refund
6. In case of exchange, place a new order and you must write in the notes in the shopping cart "special instructions for seller" that this order is an exchange, otherwise we will ship the order to you without receiving the product you want to exchange

Before exchanging, make sure the product is in good condition and eligible for exchange

 

Exchange and Return Policy:

• Exchange or return is allowed within 30 days from receipt

• Not allowed to exchange or return:

• Underwear
• Towels
• Leggings
• Women's shorts
• Thermal underwear sets
• And similar items

• Products purchased on sale cannot be exchanged or returned except in cases of manufacturing defects

• Orders paid through ValU cannot be refunded (can only be exchanged for the same value)

 

Important Note:

The company bears shipping costs only if we send the wrong product. Otherwise, the customer bears the shipping costs when making an exchange or return.

 

⚠️ Important Notice:

If you receive your order with missing or damaged items, please report within a maximum of 48 hours to open an investigation with the relevant shipping companies. Otherwise, the company is not responsible for damages and losses.